Difficult Conversations  外语●原版

Stone, Douglas; Patton, Bruce;
Penguin UK（2000-5）
206元 / 272页
9780140277821
标签： 心理学  心理沟通  教材  英文 

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

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高难度谈话(全球畅销10周年纪念版)